Refund policy

Returns & Exchanges Policy

At Handloom Origins, we take pride in curating heritage textiles and handcrafted pieces made with care by Indian artisans. Due to the nature of our products—which are often made in limited quantities, and involve artisan labour—we follow a strict but fair policy on returns and exchanges.

 

 

🔁 Return & Exchange Eligibility

We accept returns or exchanges only in the following cases:

  • You received a damaged or defective item

  • You received an incorrect product (wrong color, style, or SKU)

  • There is a genuine manufacturing issue

Note: Slight variations in weave, colour, or texture are natural in handmade products and are not considered defects.

 

 

📩 How to Initiate a Return or Exchange

To request a return or exchange:

  1. Email us at support@handloomorigins.com within 48 hours of receiving the product

  2. Mention your Order ID, attach clear photos of the product and packaging

  3. Wait for our team to verify and approve your request

Returns/exchanges requested after 48 hours will not be accepted.

 

 

🚚 Pickup & Reverse Shipping

  • Once approved, we will arrange a reverse pickup (if available in your pincode)

  • In case pickup is not available, you may courier the product to our warehouse. We will share the return address in such cases.

  • Please ensure the product is unused, in its original condition with all tags, blouse pieces (if applicable), and packaging intact

 

 

💳 Refunds

Refunds are processed only in the following cases:

  • Order cancellation before dispatch

  • Product out of stock/unavailable

  • Damaged/wrong product received and return approved

Refunds are initiated within 5–7 working days of receiving the returned product and will reflect in your original payment method. COD orders will be refunded via UPI or bank transfer.

 

 

🔄 Exchanges

We currently do not offer exchanges unless there is a defect or shipping error. If you’d like a different product, we recommend placing a new order once your return is processed.

 

 

❌ Non-Returnable Items

The following are not eligible for return/exchange:

  • Products purchased during sale or with promo codes

  • Sarees/dress materials with blouse pieces cut or stitched

  • Customised orders (on request basis)

  • Products without original tags or packaging